100%

Analytics

Understand how Noor is performing across every channel.

Total conversations

1,309

18% vs. prior

Booking conversion

39.2%

6% vs. prior

Avg handle time

3m 14s

-11% vs. prior

CSAT

4.7/5

4% vs. prior

Conversation volume
By channel · last 7 days
75Mon
88Tue
69Wed
116Thu
49Fri
62Sat
101Sun
WhatsApp Voice SMS Email
Language distribution
Last 30 days
English58%
العربية42%
42% of patients chose to speak Arabic. Noor handled both natively — no human translation required.
Top intents
What patients are asking about
Book appointment
18912%
Reschedule / cancel
74-4%
Pricing question
5821%
Insurance coverage
448%
Opening hours
312%
Emergency
1215%
Peak hours
When patients message most · heatmap
9:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Quiet
PeakBusiest: Thursday 4pm–6pm