Enterprise
Enterprise-grade AI. Ready for your complexity
Proven AI agents scaled for enterprise — with system integration, compliance, SLA-backed delivery and a vertical solution purpose-built for contact centre operations.
- SLA-backed
- Delivery guarantee
- Full
- System integration
- 10+
- Languages supported
- Compliant
- Data & security ready
Horizontal agents
Proven agents — enterprise-grade delivery
The same trusted agents from our SMB portfolio, elevated with deep integration, custom configuration and enterprise onboarding
Vertical solution
AI Contact Centre Operations
Purpose-built for enterprise contact centre teams
e& Vertical · Enterprise
AI Contact Centre Operations
Transform your contact centre performance without replacing your agents. AI works alongside your team — assisting in real time, summarising every call, automating QA and surfacing performance intelligence across every interaction.
Real-time Agent Assist
Live guidance and suggested responses during every call
Call Summarisation
Automatic post-call summaries and action items
Automated QA
AI quality checks across 100% of interactions — not random samples
Performance Reporting
Dashboards and insights for team leads and management
Sentiment Analysis
Flag escalation risk before customers reach breaking point
Multi-language Support
Operates across all the languages your agents and customers use
Interactive labs
Explore live enterprise demos
Sandboxed experiences hosted alongside this marketplace — use the same e& AI Solutions entry point, then jump into each vertical.
Live lab
- Lead scoring & routing
- Multi-branch rollouts
- Arabic-first voice UX
- Persona & journey analytics
- Human-agent handoff
- Branch performance dashboards
Live lab
- KYC & document AI
- Omnichannel servicing
- Collections playbooks
- Audit-grade event trails
- Fraud & anomaly screening
- Pilot sandboxes per line of business
Live lab
- Care command center
- Clinical copilots
- Patient portal parity
- Arabic clinical documentation
- Referral & payer workflows
- Live operational KPIs
Live lab
- Executive KPI mesh
- Risk heatmaps
- Agent-triggered workflows
- Predictive maintenance signals
- Supply chain exceptions
- Operator-ready alerting
Live lab
- Edge-friendly models
- Incident timelines
- SOC-style review
- PPE & safety compliance
- Replayable evidence packets
- Low-latency perimeter logic
Let's map your use case
Our enterprise team will assess your current setup and recommend the right starting point.
